Frequently Asked Questions

Merchandise

Do your styles carry specific care instructions?

Every Liz Davenport garment comes with care instructions clearly marked on its label. Most garments are hand / gentle machine wash; however garments containing sequins or intricate designs may require dry cleaning from time to time.

Routine care and maintenance will ensure a long and lustrous life of your Liz Davenport garment.

If you are unsure or have any questions, please contact us at info@lizdavenport.com.au or +61 (0)8 9386 1815.

Enjoy wearing your Liz Davenport purchase and we wish you many happy outings!

I saw an item on the website, and now it has disappeared. Why?

Liz Davenport lovers love to shop! Our quantities are limited and may sell out fast. If there is an item that you are interested in, but is no longer on the site or not available in your size, you can try to find it in one of our stores or let us find it for you via email at info@lizdavenport.com.au.

Shipping

What are your shipping options and rates?

Shipping rates are calculated according to the purchase value of your order.

Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.

Ordering

How do I place an order?

When you see an item you love, please specify the quantity, size, and colour options you prefer then click on "Add to Shopping Bag." After you add an item you may continue shopping until you are ready to complete your purchase. At any time you can click on "My Shopping Bag" to confirm your items. After you have made any changes and updated the quantities as desired, click on “Checkout" to finish. You will then be prompted to fill out shipping and billing information. Finish by clicking "Confirm Transaction". Be sure to look out for a confirmation email in your inbox soon after. You may also place an order over the phone by calling +61 (08) 9386 1815.

When placing an order I get an error message stating that there has been an authorization failure. What does this mean?

An authorization failure could mean several things. First, please be sure that all billing information is correct. Second, be sure to check your expiration date on your card. Also, please be aware that we only accept Visa, MasterCard, and American Express for credit card payment.

Does lizdavenport.com take telephone orders?

Yes! Please give us a ring on +61 (08) 93861815.

Payment

What forms of payment are accepted online?

www.lizdavenport.com.au accepts the following forms of payment:

-American Express

-Visa

-Mastercard

Your credit card will be charged the day the merchandise is shipped. Lizdavenport.com.au currently does not accept cheques, cash or money orders.

Returns & Exchanges

What is lizdavenport.com.au’s Return and Exchange Policy?

Customer satisfaction is important to us. If you are unhappy with your merchandise that you received for any reason, simply return it to us and we will happily exchange or refund under the following conditions:

Merchandise must be returned within 14 days of dispatch for Australian and New Zealand customers and 21 days of dispatch for customers of all other countries.

-Merchandise must be in a saleable condition with all tags attached.

-Merchandise must not be worn, damaged, altered or washed.

-The original invoice as proof of purchase is provided.

Returns will only be accepted within the 14 day period for Australian and New Zealand customers and 21 days for customers of other countries. Merchandise can be returned by mail to Head Office or accepted in any Liz Davenport store. Merchandise bought in store cannot be returned to Liz Davenport online. Sale merchandise can be exchanged but not refunded. Liz Davenport reserves the right to refuse the return of any merchandise that does not meet return requirements.

Please remember that the returns policy below is only applicable to purchases made at www.lizdavenport.com.au

Returns & Exchanges - What do I do next?

In order to complete your return or exchange please follow the simple steps listed below:

Contact us via email info@lizdavenport.com.au or phone +61 (0)8 9386 1815 to notify us if you require an exchange or refund and the reason for your return.

Exchange requests must state the size and colour you wish to exchange for.

Pack all merchandise with a note of the size and colour required, plus your original invoice into the appropriate sized satchel/parcel. Please ensure that all merchandise is secure in satchel as we will not be able to accept damaged merchandise.

Return Address

Liz Davenport Returns

109 Stirling Hwy

Nedlands, Perth

WA, 6009, Australia

You are solely responsible for the return of merchandise. Therefore we highly recommend that an insured traceable method is used to ensure safe and recorded delivery. Liz Davenport will not be held accountable for any missing or late incoming deliveries.

Once we receive the parcel, merchandise will be inspected. Once approved, your exchange will be processed or your refund will be placed back to the credit card the purchase was made on or via an internet banking transfer. If you are being issued a refund please allow approximately 5 – 7 working days for the bank crediting your account.

Please state the colour and size you wish to exchange your item/s for, in order to help us fulfil your order. Liz Davenport cannot guarantee the availability of merchandise for exchange.

Customer is responsible for any return post cost.

Return shipping charges are not refundable.

For further information please contact us at info@lizdavenport.com.au

Faulty Returns

If you have received faulty merchandise please follow the steps listed above for a normal refund. You will be required to provide us with a description of the fault when you make contact via email info@lizdavenport.com.au or phone +61 (0)8 9386 1815.

Once we have received the faulty merchandise, it will be inspected by the production team to determine and/or confirm the issue. Once a decision is made, we as the manufacture will then issue an exchange, refund or repair the merchandise. Please allow approximately 2 weeks for the processing of faulty returns once received. You will be contacted via email informing you of the details and once the issue has been rectified, the item will then be posted back to you the same day.

For further information please contact us at info@lizdavenport.com.au

Technical

What are cookies? Do I need to enable cookies on my browser to shop at Liz Davenport.com?

A cookie is a small data file stored on your hard drive by websites that you visit in order to aid your interaction with the website and the website's performance. The cookie may contain information (such as a unique user ID) to track information on the pages of the sites you've visited. Liz Davenport.com uses the information cookies capture to preserve the contents of your shopping bag between your visits. Liz Davenport.com also uses cookies to measure activity on our site.

Parts of the site, such as the "My Account" area, will not function if you have cookies disabled. You can set your browser to refuse cookies, or to alert you when cookies are being sent. If you turn off cookies or refuse them you will not be able to make a purchase from the site, nor will we be able to recognize you as a registered user to allow you access to your account information.

To enable or disable cookies on your browser, please consult your browser documentation or contact your software provider.

Is it safe to enter my credit card information online?

Yes, please see our Privacy & Security Policy

I’m having problems with the website. What do I do?

Email us at support@lizdavenport.com.au